Shopping Guide

Order process

1. Order completed

The customer orders the product and completes the payment.
Payment can only be made online, so your order will be confirmed once payment is completed.

2. order confirmation email

Lamu's will send an order confirmation email to your registered email address.
If you have set your settings to reject or allow emails, you will not be able to receive emails after registering as a member or placing an order.
As a countermeasure, please set permission to receive emails from the address "info@lamus.jp".

If you do not receive an email after placing your order, please contact us.
*There are many cases where we are unable to receive replies to your inquiries.
If you do not receive a reply from our store, please contact us from the official LINE.

3. Shipping the product

Items in stock will be shipped within 3 days at the earliest. (Excluding Saturdays, Sundays, and holidays)
For pre-order items, please check the expected arrival date displayed on the screen when ordering.

If you purchase a pre-order item and an in-stock item at the same time, they will be shipped together. If shipped separately, additional shipping charges may apply.

4. Shipping completion email

Lamu's will send an email to your registered email address confirming that your order has been shipped. We will also contact you with the delivery company and tracking number.

5. Arrival of product

When the product arrives, please check it. In the unlikely event that the item is damaged or defective, please contact us within 3 days of receiving the item.

If there is no problem, we would appreciate it if you could leave a product review after purchasing from the product page.

Payment methods

Our site supports the following payment methods.

Credit card

Card payments can be made using VISA, JCB , Mastercard, and American Express brands.

GOOGLE PAY

If you are viewing using Google Chrome, you can pay using your Google Pay account.
On the payment screen, select Google Pay from Express Checkout.

AMAZON PAY

Amazon Pay is a service that allows you to pay for products and services using address information and credit card information registered in your Amazon.co.jp account.
On the payment screen, select Amazon Pay from Express Checkout.

You can also create an account with your Amazon account.